Mission, Vision and Values

Our Mission
Returning value to our credit driven economy®

Our Vision
To be the leading partner and employer of choice in the financial services industry by demonstrating a high-performance culture, sophisticated systems, operational excellence and a spirit of responsibility to ultimately benefit our associates, shareholders, clients, consumers, vendors and the community.

Our Values

Solutions-driven: We are committed to resolving debt and enhancing our credit driven economy by finding the best possible resolutions to the most complex issues.

Integrity: We are honest and accountable as we work with our associates, shareholders, clients, consumers, vendors and the community.

Respect: We value our relationships with all stakeholders and foster an environment of mutual respect.

Visionary: We have an entrepreneurial spirit and long-term vision that enables us to seize and maximize opportunities.

Excellence: We are committed to achieving the highest level of performance throughout the organization.


ACA Collector's Pledge

As members of the Association of Credit and Collection Professionals (ACA), Asset Acceptance asks its associates to abide by the ACA Collector's Pledge. This pledge serves as an example of best practices in the debt collection industry.

  • I believe every person has worth as an individual.
  • I believe every person should be treated with dignity and respect.
  • I will make it my responsibility to help consumers find ways to pay their debts.
  • I will be professional and ethical.
  • I will commit to honoring this pledge.

© 2009 ACA International Education Foundation